Employ Pine
BTAS, Inc.
Product Support
Location
Cerritos, CA, 90703
Job Type
Other
Date Posted
27 November 2025
Position Overview
Role: Product Support
Employer: BTAS
Location: El Segundo, CA
Job Type: Full-time (40 hours/week)
Travel: Minimal
Clearance Required: Active TS with SCI eligibility
Role Summary
The Product Support position provides technical and lifecycle support for Space Systems Command (SSC) programs, supporting the U.S. Space Force, Air Force, and allied organizations. The role ensures mission-critical systems maintain operational readiness through integration of system engineering, logistics, acquisition, and sustainment activities.
Key Responsibilities
Provide technical support and lifecycle logistics from development to sustainment
Support systems engineering, architecture, logistics planning, and acquisition activities
Develop product support requirements and ensure compliance with statutory/regulatory directives
Oversee support functions for operational readiness of weapons systems, subsystems, and components
Implement and manage the 12 Product Support Elements (PSEs)
Manage military airlift cargo using FACTS and DEAMS systems
Support DevSecOps, rapid prototyping, and fielding of space systems
Maintain technical order management and assist with new technical order strategies
Participate in RFI, RFP, SOW, and PWS development, technical order acquisition, and review meetings
May supervise the work of other personnel
Minimum Qualifications
BA/BS degree required
Recognized SME in product support and systems engineering integration
Experience establishing product support strategies aligned with acquisition strategies
Ability to integrate system engineering quantitative characteristics with logistics and product support elements
Experience integrating procurement, budgeting, and logistics activities to sustain system fielding
Work Environment
Professional office environment
Standard office equipment used regularly
Must remain in a stationary position ~80% of the time
Compensation & Benefits
Salary: $138,000 – $175,000
Full benefits package: health coverage, 401(k) with company match, paid time off, federal holidays
Salary depends on experience, certifications, and specialized skills
Culture & Employer
BTAS is a woman-owned small business with a history of excellence in IT, engineering, and program management
Focused on delivering quality and professionalism to support national defense
Frequently Asked Questions
Cerritos has a growing tech and manufacturing sector, which increases demand for skilled product support specialists. While competition exists, candidates with strong software support and troubleshooting skills stand out, especially those familiar with local industry standards and customer service excellence.
Employers in Cerritos often value certifications like ITIL, CompTIA A+, or vendor-specific product training. These credentials demonstrate practical knowledge in application support and production support processes, giving candidates an edge in local hiring.
Emphasizing problem-solving abilities, proficiency with software support tools, and clear communication enhances your application. Experience in coordinating support delivery and familiarity with product support analyst tasks can also increase your appeal to recruiters.
Product support engineers often engage with technical troubleshooting and engineering collaboration, while product support roles focus more on customer interaction and issue resolution. Understanding these nuances helps tailor your resume to fit the job’s technical or representative nature.
Product support specialists can progress into managerial roles or transition into specialized tracks like application support or senior product support specialist positions. Acquiring cross-functional experience in sales support or technical product support can accelerate advancement.
BTAS, Inc. integrates product support specialists as vital liaisons between customers and technical teams, ensuring smooth support delivery. Their approach emphasizes collaborative problem-solving and continuous skill development within product support roles.
At BTAS, Inc., specialists often navigate complex software support scenarios requiring quick adaptation. The Cerritos site’s blend of retail and production support demands versatility, balancing technical expertise with customer-centric service.
Product support specialists in Cerritos typically earn between $55,000 and $75,000 annually, depending on experience and technical skills. Those with expertise in software support or senior roles can command salaries toward the upper end of this range.
Inglewood, CAEmployment opportunities at BTAS, Inc.
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