Employ Pine
BTAS, Inc.
Product Support
Location
Inglewood, CA, 90306
Job Type
Other
Date Posted
27 November 2025
Position Overview
Role: Product Support
Employer: BTAS
Location: El Segundo, CA
Job Type: Full-time (40 hours/week)
Travel: Minimal
Clearance Required: Active TS with SCI eligibility
Role Summary
The Product Support position provides technical and lifecycle support for Space Systems Command (SSC) programs, supporting the U.S. Space Force, Air Force, and allied organizations. The role ensures mission-critical systems maintain operational readiness through integration of system engineering, logistics, acquisition, and sustainment activities.
Key Responsibilities
Provide technical support and lifecycle logistics from development to sustainment
Support systems engineering, architecture, logistics planning, and acquisition activities
Develop product support requirements and ensure compliance with statutory/regulatory directives
Oversee support functions for operational readiness of weapons systems, subsystems, and components
Implement and manage the 12 Product Support Elements (PSEs)
Manage military airlift cargo using FACTS and DEAMS systems
Support DevSecOps, rapid prototyping, and fielding of space systems
Maintain technical order management and assist with new technical order strategies
Participate in RFI, RFP, SOW, and PWS development, technical order acquisition, and review meetings
May supervise the work of other personnel
Minimum Qualifications
BA/BS degree required
Recognized SME in product support and systems engineering integration
Experience establishing product support strategies aligned with acquisition strategies
Ability to integrate system engineering quantitative characteristics with logistics and product support elements
Experience integrating procurement, budgeting, and logistics activities to sustain system fielding
Work Environment
Professional office environment
Standard office equipment used regularly
Must remain in a stationary position ~80% of the time
Compensation & Benefits
Salary: $138,000 – $175,000
Full benefits package: health coverage, 401(k) with company match, paid time off, federal holidays
Salary depends on experience, certifications, and specialized skills
Culture & Employer
BTAS is a woman-owned small business with a history of excellence in IT, engineering, and program management
Focused on delivering quality and professionalism to support national defense
Frequently Asked Questions
Inglewood’s tech employers favor Product Support candidates skilled in troubleshooting software issues, application support, and customer communication. Familiarity with CRM tools and basic scripting can boost efficiency, aligning well with local companies like BTAS, Inc. who value hands-on problem-solving capabilities.
Inglewood’s growing tech hub is seeing an uptick in Product Support positions, though Los Angeles offers a broader market with more senior roles. BTAS, Inc. benefits from this regional growth, providing opportunities with competitive exposure while maintaining a smaller-team atmosphere preferred by many job seekers.
Product Support specialists often manage troubleshooting, user guidance, and liaising between product teams and clients. They handle issues from software glitches to hardware inquiries, ensuring smooth product functionality and timely resolution, which is crucial in fast-paced environments like BTAS, Inc.
Product Support roles in Inglewood typically offer annual salaries ranging from $55,000 to $75,000, reflecting the city’s cost of living and market demand. This aligns closely with nationwide figures, though specialized skills or managerial experience can push compensation higher, especially at companies such as BTAS, Inc.
BTAS, Inc. looks for Product Support candidates who combine technical aptitude with strong interpersonal skills. Their team thrives on proactive issue resolution and clear communication, tailored to customer needs, making adaptability and product knowledge vital assets within their organizational culture.
At BTAS, Inc., Product Support professionals engage deeply with both software and hardware components, often collaborating across departments. This contrasts with firms focusing solely on software, offering a broader scope and hands-on experience in diverse product environments.
Certifications like ITIL Foundation, CompTIA A+, and customer support management credentials are highly regarded in Inglewood’s tech market. For Product Support roles, these validate technical skills and process knowledge, enhancing candidacy at local employers such as BTAS, Inc.
Frequent hurdles include managing high volumes of customer issues and adapting to rapidly evolving product updates. Candidates should cultivate patience, technical versatility, and effective communication strategies to thrive, especially in dynamic settings like BTAS, Inc.
While Inglewood has a strong on-site focus, some companies, including BTAS, Inc., offer hybrid or fully remote Product Support roles. Candidates should highlight experience with remote communication tools and self-management to increase chances for telecommuting opportunities.
Cerritos, CAEmployment opportunities at BTAS, Inc.
Top trending job titles hiring now
Searches you may like
Trending Searches in Inglewood, CA