Employ Pine
BTAS, Inc.
Product Support
Location
El Segundo, CA, 90245
Job Type
Other
Date Posted
27 November 2025
Position Overview
Role: Product Support
Employer: BTAS
Location: El Segundo, CA
Job Type: Full-time (40 hours/week)
Travel: Minimal
Clearance Required: Active TS with SCI eligibility
Role Summary
The Product Support position provides technical and lifecycle support for Space Systems Command (SSC) programs, supporting the U.S. Space Force, Air Force, and allied organizations. The role ensures mission-critical systems maintain operational readiness through integration of system engineering, logistics, acquisition, and sustainment activities.
Key Responsibilities
Provide technical support and lifecycle logistics from development to sustainment
Support systems engineering, architecture, logistics planning, and acquisition activities
Develop product support requirements and ensure compliance with statutory/regulatory directives
Oversee support functions for operational readiness of weapons systems, subsystems, and components
Implement and manage the 12 Product Support Elements (PSEs)
Manage military airlift cargo using FACTS and DEAMS systems
Support DevSecOps, rapid prototyping, and fielding of space systems
Maintain technical order management and assist with new technical order strategies
Participate in RFI, RFP, SOW, and PWS development, technical order acquisition, and review meetings
May supervise the work of other personnel
Minimum Qualifications
BA/BS degree required
Recognized SME in product support and systems engineering integration
Experience establishing product support strategies aligned with acquisition strategies
Ability to integrate system engineering quantitative characteristics with logistics and product support elements
Experience integrating procurement, budgeting, and logistics activities to sustain system fielding
Work Environment
Professional office environment
Standard office equipment used regularly
Must remain in a stationary position ~80% of the time
Compensation & Benefits
Salary: $138,000 – $175,000
Full benefits package: health coverage, 401(k) with company match, paid time off, federal holidays
Salary depends on experience, certifications, and specialized skills
Culture & Employer
BTAS is a woman-owned small business with a history of excellence in IT, engineering, and program management
Focused on delivering quality and professionalism to support national defense
Frequently Asked Questions
El Segundo's proximity to tech hubs creates a moderately competitive environment for product support roles. Candidates with strong software support skills and experience in application troubleshooting tend to stand out in BTAS, Inc. job openings here.
Employers around El Segundo often prefer certifications like ITIL Foundation or CompTIA A+ for product support positions, as these validate technical troubleshooting and customer service capabilities relevant to the local tech-driven market.
Beyond core support, skills in software diagnostics, SQL querying, and understanding production support workflows elevate a product support specialist's value, enabling them to solve complex issues swiftly and enhance user satisfaction.
Starting in product support often leads to roles in product management, technical account management, or senior specialist positions. Experience with support delivery and cross-functional collaboration accelerates growth into leadership or specialized technical roles.
A product support coordinator typically manages ticket flow, liaises between technical teams and customers, and ensures timely resolution of application support issues, balancing operational efficiency with maintaining high client satisfaction.
BTAS, Inc. leverages product support specialists to enhance customer retention by providing rapid, knowledgeable assistance, directly impacting product reliability perception and fueling iterative improvements based on client feedback.
BTAS, Inc. emphasizes a blend of technical expertise and proactive support delivery, often involving closer collaboration with software sales and engineering teams, which differs from other firms focusing mainly on reactive troubleshooting.
Product support specialists in El Segundo typically earn between $65,000 and $85,000 annually, depending on experience and technical proficiency. The area's competitive tech market and cost of living influence these figures.
BTAS, Inc. occasionally offers remote product support roles, especially for specialists with strong software support skills. However, some positions might require on-site presence due to collaboration needs and local client focus.
Inglewood, CAEmployment opportunities at BTAS, Inc.
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